Legal

Privacy Policy

Last updated: 1 May 2025

Loftly Studio (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and company name when you contact us or complete our enquiry form.
  • Project details and budget information you share during the enquiry process.
  • Email address if you subscribe to our newsletter.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This is collected via standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and communicate about potential or active projects.
  • Send project updates, invoices, and related communications via our client portal.
  • Send our newsletter to subscribers (you may unsubscribe at any time).
  • Improve our website and services.
  • Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage and Security

Your data is stored securely using Supabase (hosted on AWS infrastructure in the EU West region). We implement industry-standard security measures including encryption at rest and in transit. Access to client data is restricted to authorised team members only.

4. Third-Party Services

We use the following third-party services which may process your data:

  • Resend — for transactional and notification emails.
  • Supabase — for database and authentication.
  • Paystack — for payment processing (governed by Paystack's own privacy policy).
  • Vercel — for website hosting and analytics.

5. Cookies

Our website uses essential cookies required for the site to function correctly. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect some functionality.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to our legal obligations.
  • Withdraw consent for newsletter communications at any time.

To exercise any of these rights, please email us at hello@loftlystudio.com.

7. Data Retention

We retain enquiry and project data for up to 5 years from the date of last engagement. Newsletter subscriber data is retained until you unsubscribe. You may request deletion at any time.

8. Changes to This Policy

We may update this policy from time to time. We will notify active clients of material changes by email. The “last updated” date at the top of this page reflects the most recent revision.

9. Contact

If you have questions about this privacy policy or how we handle your data, please contact us at hello@loftlystudio.com or write to us at Loftly Studio, Lagos, Nigeria.